Print Quiz: Assistances Quiz (Employee Training - five9 assistances

1.

Where can the assistance glossary be found?

A.

Tettra page CS Assistance Glossary

B.

Pinned messages in your teams Slack Channel

C.

Ask your Lead to provide it

2.

Why do we use assistances?

A.

Maximize efficiency

B.

Creates consistency

C.

Helps develop connection with customers

D.

All of the above

3.

True or False? Assistances are categorized alphabetically.

A.

True, Assistances are categorized alphabetically.

B.

False, Assistances are categorized by topic.

4.

True or False: Assistances include introductions but not closings.

A.

True, Assistances include introductions but not closings.

B.

False, Assistances do not include introductions or closings.