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1. 
What do we do with the data we gain from Dispositions & Worksheets?
A.
Nothing, we keep this data for fun.
B.
Diagnose and implement improvements to our customer journey.
C.
Monitor agents ability to comprehend customer inquiries and requests
2. 
True or False: These numbers reflect the success and effectiveness of our team.
A.
True
B.
False
3. 
Contact Worksheets and Dispositions are similar, but which is most specific?
A.
Contact Worksheets
B.
Dispositions
4. 
True or False: Accuracy while submitting dispositions and Worksheets is vital.
A.
True
B.
False