In which process we simulate shipper and consignee calls and we run all expert searches?
3.
Which would be the correct remark for this center response
A.
Good center response, close it as CAR
B.
Bad center response
C.
Good center response: claim will be issued
D.
Bad center response: close as CAR
4.
Do we send the DFU notification to the shipper when a Driver Release investigation will be closed as UTC?
A.
Yes
B.
Only when it will be reschedule
C.
No
D.
Sometimes
5.
When do we close an investigation as UTC?
A.
In a Misdelivery investigation. consignee's call unsuccessful
B.
When we send DFU notification to shipper and there is no reply
C.
In a denial of signature investigation and there is no way to get with cnee
D.
In a driver release investigation and there is no way to contact cnee.
6.
Which investigations do we send to still check?
A.
DFU investigations
B.
Lost in center Hub scan investigation
C.
Misdelivery investigation
D.
Destination scan investigation
7.
Where do we check how the investigation will be closed?
A.
work history
B.
tracking expert search
C.
work status
D.
Delivery match
8.
In which situation do we need to close investigation with POD?
A.
When the package was RTSd
B.
New delivery scan
C.
Shipper Release
D.
Delivered after the investigation was initiated
9.
In a misdelivery or address discrepancy investigation, who do we call first?
A.
shipper
B.
consignee
C.
we simulate calls
D.
unintended consignee (miscellaneous)
10.
Look at this information and answer: - Classification: Driver release - Value: $249.00 - Inquirer: cnee (with email) - Shipper’s information: no email on file - Extra information: investigation was created same day. How do you proceed with the interview process? (Mark all that apply)
A.
Send email to cnee and send DFU notification to shipper same day
B.
Simulate cnee's call per same day initiated by cnee
C.
Simulate cnee's call per same day initiated and send DFU notification to shipper
D.
Simulate shipper's call because there is no email
11.
What do you do for a “driver release” package with: - $333.00 - Residential delivery - Initiated by shipper same day - Email for shipper - No email for consignee (Mark all that apply)
A.
Call consignee and if no answer, leave VM and reschedule.
B.
Call consignee and if there is an answer, continue simulating shipper's call
C.
Send email to consignee and DFU notification to shipper
D.
Simulate shipper's call because there is no email
12.
Which IRIS form do we send for a lost package investigation with consignee's email address and package value is $150.00
A.
IRIS form 6165
B.
IRIS for 6167
C.
IRIS form 6163
D.
IRIS form 6166
13.
What do we do with a Lost package investigation less than $100.00 and no emails available?
A.
Simulate both calls and issue the claim
B.
Call shipper
C.
Call both parties
D.
Leave VM and reschedule 24 hrs
14.
In which classification do we have a signature available, the package is delivered as addressed and there is a name of who received it.
A.
missed signature
B.
misdelivery
C.
driver release
D.
denial of signature
15.
Address:3250 DAUPHIN ST APT J10 MOBILE AL 36606 delivery address: 3250 DAUPHIN ST MOBILE AL 36606 , which is the correct classification?
A.
missed signature
B.
misdelivery
C.
address discrepancy
D.
denial of singnature
16.
In which investigation the packacke is delivered to a completely different address. - Zip codes are different and center's search shows that the zip codes belong to different centers.
A.
Misdelivery
B.
Denial of signature
C.
Address discrepancy
D.
Lost in center
17.
In which classification the package shows delivered as addressed, there is a name in tracking information, and the view signature button is not available (it is grayed out)?
