Telephone
communication
presents
unique
challenges
.
In
____________________
-
____________________
-
____________________
conversations
,
people
use
____________________
____________________
.
People
communicate
using
____________________
-
____________________
____________________
.
For
call
center
representatives
,
this
is
impossible
.
Good
call
center
candidates
know
how
to
speak
____________________
.
They
use
proper
____________________
,
____________________
,
and
____________________
to
communicate
effectively
.
A
good
candidate
articulates
to
____________________
____________________
.
There
are
several
things
to
remember
during
interviews
.
Be
sure
to
have
the
candidate
read
aloud
.
Avoid
hiring
candidates
who
____________________
or
____________________
with
reading
.
It
is
helpful
to
interview
candidates
by
phone
.
Make
sure
you
understand
everything
the
candidate
says
.
This
is
the
voice
your
customers
will
hear
.
