1
Freight delivery arrived dented, customer wants replacement
2
Customer only received 1 talon from Qty 1 SKU PXTT038
3
Customer calls to place an order for freight item
4
Customer calls with Model, Serial # Case # due to defective Water heater but F&W team are away/unavailable
5
We are waiving shipping for customer but there is no “Adjustment” button
6
Customer wants to return boiler DNW w/ Local Delivery. Which task should we submit?
7
Customer is keeping an order that arrived damaged & we want to start a claim with UPS
8
Customer has not received their package & the tracking has shown “Label Created” for 5 days.
9
We are sending customer a courtesy label after the RGA was created. Which task should we submit?
10
Customer calls with RGA tracking, showing that we received it 1 week ago & he has not yet been refunded
11
Customer calls in with Utica Model & Serial #, wants replacement part
12
Customer has not placed an order but wants to know about the warranty information for SKU: 386-700-832. Under what section can we find this information?
