A Receptionist´s Best Friend


A Receptionist´s Best Friend Online version Read the excerpt from a blog. Then, choose the correct answers. by Jennifer Garzón 1 What is the writer's intention with the text? a To tell receptionist how to make best friends. b To teach how to sign in visitors. c To give some tips for visitors to offices. d To help receptionists and their companies to create the best impression. 2 What can a receptionist do to make guests feel welcomed? a Greet them with a friendly “How may I help you?” b Explain your title. c Give them a visitor’s passes. d Teach them how to sign in. 3 Which of the following questions is appropriate for a small talk? a What’s your name? b Would you like a cup of coffee? c Take a seat please. d How was your trip? 4 What is true about receptionists? a They are the first to see visitors b They must carry visitor´s passes c They introduce visitors to other employees d They should wait for visitors to make small talk 5 Which of the following is NOT a tip discussed in the text a Smile at the visitors when they first arrive b Tell the visitor your title c Avoid asking visitors questions d Help the guest sign in 6 What is the purpose of the text a To tell receptionists how to make new friends b To teach employees how to sign in guests c To give advice for handling visitors d To provide tips for visitors to offices 7 Read the sentences and decide if the information is true or false: Before say “It’s nice to meet you” or “ Please to meet you”, you must introduce yourself. a True b False 8 Read the sentences and decide if the information is true or false: Smiling is important to seem friendly. a True b False 9 Read the sentences and decide if the information is true or false: It’s impolite to offer a drink. a True b False 10 Read the sentences and decide if the information is true or false: Talking about religion is an example of a “Small Talk”. a True b False 11 Read the sentences and decide if the information is true or false: You always have to give a Visitor’s pass to a guest. a True b False

1

What is the writer's intention with the text?

a

To tell receptionist how to make best friends.

b

To teach how to sign in visitors.

c

To give some tips for visitors to offices.

d

To help receptionists and their companies to create the best impression.

2

What can a receptionist do to make guests feel welcomed?

a

Greet them with a friendly “How may I help you?”

b

Explain your title.

c

Give them a visitor’s passes.

d

Teach them how to sign in.

3

Which of the following questions is appropriate for a small talk?

a

What’s your name?

b

Would you like a cup of coffee?

c

Take a seat please.

d

How was your trip?

4

What is true about receptionists?

a

They are the first to see visitors

b

They must carry visitor´s passes

c

They introduce visitors to other employees

d

They should wait for visitors to make small talk

5

Which of the following is NOT a tip discussed in the text

a

Smile at the visitors when they first arrive

b

Tell the visitor your title

c

Avoid asking visitors questions

d

Help the guest sign in

6

What is the purpose of the text

a

To tell receptionists how to make new friends

b

To teach employees how to sign in guests

c

To give advice for handling visitors

d

To provide tips for visitors to offices

7

Read the sentences and decide if the information is true or false: Before say “It’s nice to meet you” or “ Please to meet you”, you must introduce yourself.

a

True

b

False

8

Read the sentences and decide if the information is true or false: Smiling is important to seem friendly.

a

True

b

False

9

Read the sentences and decide if the information is true or false: It’s impolite to offer a drink.

a

True

b

False

10

Read the sentences and decide if the information is true or false: Talking about religion is an example of a “Small Talk”.

a

True

b

False

11

Read the sentences and decide if the information is true or false: You always have to give a Visitor’s pass to a guest.

a

True

b

False