Blameless Apology
Practice of Presence
Explaining Positive Intent
Acknowledging Feelings
Gift of Appreciation
Showing Caring Nonverbally
Heart-Head-Heart
Say it again with HEART
This skill makes it clear to a person that your actions are driven by their best interest
This skill shows us how to show caring with nonverbal behavior
This skill reminds us to thank someone
This skill shows us how to be fully present with a person
This skill allows a person you are talking with to feel truly heard and understood
This skill teaches us to use empathy and come across as more caring.
This skill teaches us how to stay firm with a decision and be caring at the same time
This skill allows us to express regret that a person is having an unfortunate experience without placing blame
