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1. 
Which system is used to clock in and out?
A.
Verint
B.
E-Clock
C.
Kobie
2. 
What is Teams used for? Check all that apply.
A.
talking to friends
B.
posting funny pics
C.
communicate with leadership privately
D.
Call handling questions
3. 
What is the name of this site?
A.
Link page
B.
Devshare
C.
Front page
D.
Verint
4. 
Which system is used to place orders?
A.
Verint
B.
OMS
C.
Amazon Connect
5. 
Which website is used to access systems and links?
A.
Devsharepoint/charmin
B.
Amazon connect
C.
Verint
6. 
Which option is used to locate a customer's profile using a reference or incident number?
A.
Incident search
B.
Contact Quick Search w Phone
C.
Order Number Search
D.
Chat ID Quick Search
7. 
Which system is used to document/notate all interactions?
A.
OMS
B.
Service cloud/Oracle (BUI)
C.
Verint
D.
Eclock
8. 
When should you use E-clock ? Select all that apply.
A.
clock in or out for your scheduled shift
B.
When going on your scheduled break.
C.
clock in and out for your scheduled lunch break.
9. 
Verint is the system used to check ? check all that apply,
A.
break and lunch schedule
B.
check surveys
C.
review all approved Quality Scorecards
D.
clock in and out for your scheduled shift.
10. 
what is Five9 used for. Check all that apply?
A.
This system is used to receive and make calls.
B.
this system is used to request time off.
C.
this system is used to disposition for your shift.
D.
This is our Main phone system.
11. 
When calling out or running late what procedure should you follow?
A.
Reach out to your supervisor?
B.
Utilize the callout link and reach out through the sup line?
C.
Advise another agent?
D.
Utilize the callout link provided.