1
CSRs should verify and update all patient\'s --- on every call
2
When a patient needs to renew the Gold Card they should call the --- department
3
CSRs must offer first available ---
4
Patients with chest pain are refer to --- room
5
When scheduling an appointment we must verify ---
6
CSRs should use proper --- when opening the call
7
Patients with ---- do not qualify for the gold card
8
When a nurse or doctors call from another clinic, hospital or medical facility, they should call thru the--- line
9
Do you have medicaid, ----, chips or any other insurance?
10
CSRs must verify, date, time, location, and provider when an appoinment is being ---
11
Show --- to patients when they are ill
12
\"Is there anything else I can assist you with? Thank you for calling and have a --- day
13
When an appoinment has been schedule, CSRs must --- full appointment details
14
---- is use to verify eligibility
15
\"May I have your name ---?
16
--- Check the \"Who schedule what list\" before transfering to the referral department.
17
CSRs should --- patient reason for appointment
18
Remember to --- on every call
19
Always have --- up for brief reminders
20
Only --- residents can apply for the Gold Card
21
--- you for calling have a Healthy Day
22
We use --- to schedule appointments,verify patient, or obtain patient information
23
Follow your script on every ----
24
When scheduling an appointment CSRs should verify appoinment ---,time,location,and provider
25
----\'s is for pregnant and pediatric patients
