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1. 
If a member is a mandatory enrollee, during the 120 days of enrollment the member can disenroll, without cause at any time for any reason? Yes or No
2. 
What is the LTC member services contact phone number? #-###-####
3. 
Do members at residential facilities have a patient responsibility? Yes or No
4. 
Are there any co-payments for Long Term Care services? Yes of No
5. 
What value added benefit is intended specifically for Caregivers?
6. 
What is the phone number for Choice Counseling? #-###-####
7. 
If an enrollee is unhappy with a decision made by Sunshine Health can they file a complaint? Yes or No
8. 
How can an enrollee file a grievance?
9. 
Who should an enrollee write to if they would like a Medicaid Fair Hearing?
10. 
Who may file an appeal?
11. 
Can an enrollee request a Medicaid Fair Hearing and a review by the Subscriber Assistance Program for Appeals? Yes or No
12. 
Is it important for a member to know they have rights and responsibilities? Yes or No
13. 
Does Sunshine Health offer free interpreter services? Yes or No
14. 
What telephone number can the member use to report abuse, neglect or exploitation? #-##-A