After arriving at the pickup location, in what order do you complete the following tasks?
A.
1.Have the customer sign the paperwork. 2. Take a walk-through of the home. 3. Retrieve paperwork, wrap, blankets, and tools from truck. 4. Greet the customer
B.
1. Retrieve paperwork, wrap, blankets, and tools from truck. 2. Greet the customer. 3. Take a walk-through of the home. 4. Have the customer sign the paperwork.
C.
1. Greet the customer. 2. Retrieve paperwork, wrap, blankets, and tools from truck. 3. Have the customer sign the paperwork. 4. Take a walk-through of the home.
D.
1.Take a walk-through of the home. 2. Retrieve paperwork, wrap, blankets, and tools from truck. 3. Greet the customer 4. Have the customer sign the paperwork.
2.
What items are to be loaded onto the truck first?
A.
Loose and miscellaneous items
B.
Any appliances (Washer, Dryer, Fridge)
C.
Patio Furniture
D.
Boxes
3.
Which of the following is essential to our Brand? (May pick more than 1 answer)
A.
Be in uniform (Khakis and Murray Moving Shirt)
B.
Wrapping and protecting ALL household items.
C.
Utilizing floor and door protection on EVERY move.
D.
Showing up late to work.
4.
Before leaving a customer's home, what should the crew always do?
A.
Take a walk-through of the home to ensure that we have our tools, blankets, wrap, ect.
B.
Make sure all trash is left in a neat pile in the customer's home.
C.
Take out your phone to check your Instagram feed.
D.
Decline to offer the customer any additional services.
5.
Moving is a multi-billion dollar industry. What should you do to grow and develop your skills in this high-demand trade?
A.
Always be learning. (As a mover, no two days are the same. You can always be learning new techniques and methods to better your moving skills.)
B.
Master your communication skills. (Communicating clearly with customers and co-workers goes a long way. You can never be too professional)
C.
Be dependable. (Showing up on time for work lets everyone know that you care and are serious about your work. As movers, we are always counting on the guy next to us to pull his weight)
6.
If you notice that a piece of furniture is damaged prior to moving it, what should you do?
A.
Move it. Everything must go.
B.
Tell the customer we can't move damaged items.
C.
Bring up pre-existing damages to both the Driver and the customer.
D.
Bring the piece into the truck. Then, tell the Driver it is damaged.
