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Compliance Unscrambled Words!
Author :
Maritza M.
1.
Name of the Compliance mascot
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2.
Asking the candidate for partial/complete SSN violates this Compliance Risk Scenario
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A
Y
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D
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N
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3.
SLA Breach refers to Call Avoidance, Invalid Call Disconnections and Invalid...
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N
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4.
Accessing unauthorized websites on the system will be marked under this Compliance Risk Scenario
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5.
Having this personal item on the floor is a Compliance violation
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N
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L
6.
Using the following may lead to a Customer Escalation
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P
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O
A
A
G
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E
N
7.
Never deny a candidate of speaking with
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8.
You should always have this visible when working on site
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9.
Call avoidance includes: not responding to the candidate, using unnecessary long hold and asking the candidate to call back due to...
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10.
If you experience a technical issue during a call you should always fill out the following form:
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