Before distributing the payment, you must make sure that...
Where else can you look for payment information...
Anytime a correction to coding or the visit coverage is made .........
Manual Payment Posting batches can be found in...
Where do you find Undistributed Payments?
The reference number for the check payment is listed in the ...
If all else fails, you can always ....
Where is the 1st place you should check for unposted payment?
What do you click on to distribute a payment?
Before you enter any payment or adjustment amounts, make sure you set the screen to...
If payer advises that a check was issued, but we did not receive it, what are then next steps to take?
Check to see if the payment is sitting in Undistributed/Unmatched.
Post MTD>All Charges; Post by> Patient and Service Date, and then click the magnifying glass next to the patient field to populate the pt's name.
Right click the Undistributed payment and choose Distribute > Insurance
Go to the Transaction Inquiry screen then Transactions
call the payer to ask for payment status, details and documentation
the invoice number listed for the Undistributed amount matches either the current or the corrected/voided invoice number listed for your line item.
Summary Tab
Shared Drive, Epic, Payer Website
the old invoice # is voided out, an new invoice number is created and any payments/adjustments on the invoice are Undistributed.
Ask the payer to do a check trace. Verify payment address Ask them for a copy of EOB and copy of cashed check ( front and back) If check was sent to a non- BJC account, ask them for a fraud affidavit.
Payment Consolidator
