New Activity
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1. Which of these is NOT considered an AR - Focused Responsibility?
A
Checking email
B
credentialing providers
C
Working timely claims
2. Email should be checked
A
At least twice a day
B
Only in the morning
C
Once a week
3. Received CRMs should be addressed within
A
14 business days
B
7 business days
C
9 business days
4. Claims are considered High Dollar if they have a balance of
A
$5,000 and over
B
$10,000 and over
C
$1,000 and over
5. Invoices over 365 should be
A
worked weekly
B
adjusted as Untimely Follow up
C
not worked and they will eventually drop out of the WQ
6. What is a PC Workflow?
A
Communication from Epic
B
Communication from the Clearing House
C
Communication from the payer
7. How many days does coding have to respond to a transfer?
A
9 days
B
14 days
C
7 days
8. How many days do we have to work a transfer?
A
14 days
B
9 days
C
7 days
9. How do you know if you have a transfer in your WQ?
A
You will get a billing alert message
B
T, TR, TRD in the status column of the WQ
C
You will get a notification from Lindsay
10. Faxcom needs to be checked
A
after you have called the payor
B
when you get a notification
C
at least weekly
11. Workflow is prioritized as
A
High Dollar,Oldest to Newest, Over 365, 90-180, Transferred
B
High Dollar, Transferred, Over 365, 90 -180, Oldest to Newest
C
Transferred, High Dollar, 90-180, Over 365, Oldest to Newest
12. Prior to working an invoice you should
A
Review the account notes
B
call the payor
C
look at the claim image
13. In order to work effectively, you need to
A
set aside specific times to accomplish the required duties.
B
just jump in and work. It all needs to get done.
C
work claims alphabetically
14. After clocking in each day, you should
A
check emails, work PC Workflow, Billing Alerts, CRMs
B
get your coffee and take a shower
C
Pick a WQ to focus on and start working
15. The No Response WQ should be worked
A
every 10 days
B
Daily
C
Weekly
16. What is the exception to the daily work process?
A
Process does not have to be followed on Happy Hour Weds.
B
There is no exception to the process
C
any special projects or spreadsheets sent out by Laura/Tammy.
17. If you are unsure of how to filter or sort your WQ
A
Send Laura an email.
B
Get with your SME for help
C
It's ok, filtering and sorting are optional
18. What can you do to prevent loss of access to websites?
A
Ask your SME to send out a reminder to log in
B
Send Lindsay the website sheet every month
C
set a reminder to log in ( calendar, outlook, phone, sticky note, etc)
19. Who is responsible for keeping up to date on all info shared via email?
A
You
B
Your SME
C
Tammy
20. Once read, an email should be
A
forwarded to the whole team for review
B
left alone, it will disappear the next day
C
responded to, deleted, or filed