Print Froggy Jumps: Domain Workflow (practice - domains

1. My live site is not working, please help. (Choose the correct workflow to troubleshoot this issue)

A

Check if the domain is in the account

B

Ask the wea

C

Send the steps via email

2. You find out that the domain is connected in the account, what's next?

A

Tell the user the domain is not working

B

Check the connection method (NS or Pointing?)

C

Send the user with the domain host.

3. Domain is connected via Name Servers -What's next?

A

Tell the user

B

Nothing, user has to wait

C

Verify if DNS records are properly added

4. Which records should you check?

A

A record

B

Cname record

C

NS records

5. Awesome job!, Know, in which tool, can you check if the NS records where added correctly?

A

Google

B

ASK

C

whois.com

6. Great!, You find out that records where added correctly, what's next?

A

Check in Whois.com if the domain is active

B

Just wait

C

tell the user to contact the domain host.

7. Know that your know the domain is properly connected and is active. What's next?

A

Check SBS

B

Ask the user when he connected the domain.

C

Ask a WEA

8. The user answer: I connected the domain yesterday. Which tool should you check next?

A

whatsmydns.net

B

BatOffice

C

Escalate to adv billing

9. Well done!, After your research, what will be the right answer to the user's concern?

A

Please contact your domain host

B

Let me send you a refund

C

I see that, everything is properly connected, we just need to wait for propagation time.