SATISFACTION
EXPERIENCE
ANALYSIS
PATIENCE
QUALITY
SUPPORT
EMPATHY
ANSWERS
SKILLS
NIMBLE
O
Q
U
W
B
R
Q
V
I
A
Q
D
D
Y
C
H
U
U
Y
I
U
B
K
Y
E
U
L
O
V
Q
T
A
L
G
N
Z
Q
Z
H
C
A
A
G
P
J
O
K
Y
R
O
A
J
L
T
N
L
Q
U
O
Q
O
K
S
U
I
A
E
E
A
E
I
R
E
O
O
A
Y
K
K
T
N
X
E
P
I
T
X
G
T
O
E
X
V
C
C
S
P
L
M
T
Y
A
G
I
J
A
J
C
G
A
W
E
B
E
A
E
U
K
A
K
I
O
P
P
F
E
R
M
U
P
T
Q
N
Q
A
U
S
O
L
S
R
I
I
S
U
P
P
O
R
T
E
Q
K
S
I
S
E
N
I
A
I
N
O
T
Y
U
O
T
O
T
K
N
Q
N
B
L
J
X
V
T
E
E
C
T
A
B
C
R
O
Y
C
E
A
M
U
Z
B
A
P
S
I
E
A
N
A
L
Y
S
I
S
I
Q
P
H
R
Z
S
K
I
L
L
S
E
E
E
