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1. How many customer tabs should you have open at one time?
A
1
B
5
C
10
2. What should you do when a customer has multiple orders?
A
Have all orders opened/expanded
B
Match the order number and only have that order opened/expanded
C
Close them all and guess which to work on
3. How do you leave a note on both the individual order AND the full timeline?
A
Click "View Full Timeline" and leave your notes
B
Don't leave any notes
C
Select the order before clicking "View Full Timeline" to leave notes
4. What is the highest discount you can offer on a Full size DreamCloud Premier mattress without getting a lead involved?
A
$50
B
$45
C
$35
5. Why are gift appeasements a good alternative to monetary discounts?
A
They are usually valued at a price higher than what we can offer as a monetary discount.
B
Both
C
They are getting a great new accessory to use with their new mattress.
6. Should we always offer a discount/gift to a customer to prevent a cancellation
A
Yes - go for it!
B
Depends - only if it makes sense for the situation!
C
No - absolutely not!
7. What is the maximum discount a specialist can offer on frames?
A
10%
B
5%
C
15%
8. What would be a good gift to offer a customer?
A
A new free mattress
B
Quilt or Weighted Blanket
C
A free foundation
9. What information is important to include in a note?
A
The customer's concern/the reason they're looking to cancel
B
Any save offers provided to the customer
C
Both
10. Should you check with your lead for gift availability/inventory before or after making an offer to a customer?
A
Before offering
B
After offering
C
Never check