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1. 
What do we call a person that is not yet renting from us, but wants to?
A.
Prospective Resident
B.
Resident
C.
Hopeful Resident
D.
Future Resident
2. 
What does a prospective resident have to leave behind when you take them on a tour?
3. 
What do we call our units to make them feel more like homes?
4. 
How can we communicate with residents and prospective residents?
A.
We cannot, they have to communicate with us.
B.
Phone calls, text messages, or emails using customer service language.
C.
As rudely as possible, we want to intimidate them into renting from us.
D.
Only with phone calls.
5. 
If we have no available apartments to tour, what is the next best option?
A.
Send the prospect home.
B.
Ask if the prospect can come back in another day.
C.
Use an occupied apartment.
D.
Offer to tour the community, then use a virtual tour to show what the inside of an apartment looks like.
6. 
What information do you need to obtain from a prospect?
7. 
How much is the application fee?
A.
$25 per adult applicant
B.
$50 flat fee
C.
$15 per adult applicant
D.
$20 flat fee