1.
After the last scan, how many days take for an investigation to be claim eligible?
A
7
B
5
C
3
2.
Whose information should be in the review notification folder prior finalizing investigation?
A
Shipper's information
B
Consignee's information
C
Third party's information
3.
Correct classification...
A
Driver release
B
Lost in UPS Access Point
C
Address discrepancy
4.
Correct process to close tracer as UTC
A
First call as returned call required and then attach POD.
B
First call as left message, attach POD and second call as Left message
C
First call as returned call required, attach POD and finally second call as Left message
5.
In this classification we have the signature button available, package is delivered as addressed and there is a name of who received the package....
A
Denial of signature
B
Missed signature
C
Indirect delivery
6.
Which form do we send to the shipper in a DFU investigation if email available?
A
Form 6166
B
Form 6151
C
Form 6167
7.
In this classification zip codes are not the same and belong to different centers.
A
Misdelivery
B
Lost in a UPS Access Point
C
Address discrepancy
8.
Correct classification...
A
Denial of signature
B
Misdelivery
C
Address discrepancy
9.
How do you contact consignee?
A
waive the call per low value
B
Call consignee because there is no email address.
C
Wait 48 hrs.
10.
In which classification package is delivered as addressed with a name on it but signature button is not available....
A
missed signature
B
Indirect delivery
C
Denial of signature
11.
In which classification we find a hyperlink with additional information of a retail location...
A
Indirect delivery
B
Denial of signature
C
Lost in UPS Access Point
12.
How do we close an investigation in which the package got delivered after it was created?
A
send to still check
B
close as CAR
C
Attach POD
13.
What do we do when a DFU investigation is created by the consignee the same day you work on it?
A
Simulate cnee's call and send DFU notification if shipper's email address is available
B
Contact consignee and if no answer, close as UTC
C
Send email to consignee if available and reschedule 24 hrs.
14.
When is necessarily to use PM Log
A
When we send an email
B
When its a residential location and first call was unsuccessful
C
When there is no phone # for consignee
15.
Whose information should be in miscellaneous folder?
