1.
“Hi, my name is Johnny and I think my blood sugar is low. I was watching a movie and realized how much my hands were shaking. I just tested my sugar and it read as 63, what should I do?”
A
Warm transfer
B
Sick Call
C
Appointment message
2.
“My 10 year old, Daenerys, just tested positive for Covid! She has had a cough for about 2 days and developed a fever last night, so I tested her, and OF COURSE it was positive. I AM FREAKING OUT!!! We need to see her pediatrician. “
A
Sick Call
B
Clinical Call
C
Warm transfer
3.
“My friend Xavier (X for short) and I were talking and he said he had a few negative side effects when he was prescribed Lexapro. I was recently prescribed the same medication and now I’m a little concerned, is there anyone there I can speak to?”
A
Sick call
B
Appointment
C
Clinical Call
4.
Spongebob is calling to book a 3 month follow up, and there is nothing available. You offered to book the next available, but he insists on being seen in the office by the PCP in 3 months, what should you do? (Pt is uncomfortable seeing another PCP)
A
Hang up
B
Book the next available anyways and re-explain that's all you have
C
Appointment message
5.
"I just called my specialist to book an appointment. After we had booked, the office told me I would need a referral and gave me a weird number and some office info....what's up with that?"
A
Referral message for insurance referral
B
Referral message for consultation referral
C
Appointment message to schedule with the specialist
6.
Homer is calling to schedule a well child check for Lisa, Bart, and Maggie. He wants them booked back to back so he can finish up and go to Moe's. Homer insists that all three kids are booked for the same day.
A
Appointment message
B
Book the appointments
C
Clinical call message
7.
Mario is returning a call from the office, The call was from a PSR stating that he is due for his physical. How do we proceed once the PSR says that they are unavailable?
A
Clinical call message stating that they were unavailable
B
Book the PHY with Mario's PCP, Dr Mario
C
Tell Mario to call back again later
8.
Beth is calling because she has been experiencing pain when urinating, urgency to urinate, increased bladder pressure, and a foul odor to her urine. She is a patient at Longmeadow. What should we do to get her treated
A
Sick Call Message to the CCRN pool
B
Appointment Message to Longmeadow Admin
C
Sick Call Message to Longmeadow Clinical
9.
Lt Dan is calling because he is medically unable to drive. He is a Masshealth pt and is requesting medical transport to his PCP appointment in two weeks
