1.
Oh no! James is looking to schedule a RET appointment with Dr Fay! Who should we book with instead? (remember to follow booking guidelines)
A
NP Megan Chartier
B
Dr Dash
C
Dr Koppenheffer
2.
Hayley is calling because she is very dizzy and would like to see Dr Girenko. What should we do?
A
Warm transfer
B
Schedule the next available appointment
C
Schedule an URG appointment
3.
Hayley is calling because she is very dizzy and would like to see Dr Girenko. Since this is a warm transfer, which extension should we use to transfer her to a nurse?
A
34414
B
08999
C
40011
4.
Justin is looking to schedule a NPV with the IBH program in Longmeadow! How can we assist?
A
Send an appointment message to the Admin pool for LONGMEADOW
B
Send an appointment message to Jenna Shoen
C
Book the appointment
5.
Tony can't book his MWV with Dr Boss... Can he book with Dr Cossin?
A
Maybe
B
No
C
Yes
6.
Peter states that he is returning a call from Dr Rulour Torio's MA, Who should you reach out to?
A
Alan Guin
B
Rebecca Stone
C
Penny Pilares
7.
Jaime is updating his insurance and needs to know who NP Sheryl Derderian works under. What should we say?
A
Phyllis Owusu-Griffin
B
Practice team 1
C
Dr Sanjeevan Randhawa
8.
Clarise is calling in with some nausea and diarrhea. Normally she sees Dr Silverman but there is no availability. What should we do?
