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1. 
How many times should a CM attempt to contact the member when they have lost contact with them?
A.
3
B.
1
C.
2
D.
4
2. 
How does a CM report to AHCCCS that they have lost contact with a member?
A.
call AHCCCS
B.
submit an Emcr
C.
task the case aid
D.
send an email
3. 
How many business days does a CM have to complete all attemps and visits?
A.
30
B.
10
C.
5
D.
14
4. 
How many calendar days does a CM have to notify AHCCCS for loss of contact with a new member?
A.
14
B.
7
C.
10
D.
30
5. 
If member fails to make contact after all attempts and visits, who should they reach out to?
A.
any authorized service providers
B.
collaborators
C.
compliance department
D.
provider relations department
6. 
How many days does a CM have to visit a member's home after the 1st attempted call?
A.
7
B.
5
C.
10
D.
30
7. 
What should a CM do from 1 business day of a failed home visit attempt?
A.
contact authorized service providers
B.
submit an Emcr
C.
create a mailing task for case aid
D.
contact manager
8. 
How many business days does a CM have to notify AHCCCS of a loss of contact with an existing member?
A.
10
B.
30
C.
7
D.
5
9. 
What type of letter should be attached to the mailing task for loss of contact?
A.
documentation mailing insert
B.
authorization for services letter
C.
unable to contact letter
D.
ALTCS letterhead
10. 
What should a CM do if a member makes contact after they received the loss of contact letter?
A.
inform authorized providers
B.
inform manager
C.
inform case aides
D.
upadate member's contact info in Acuity