1
medical improvement for illness and injury (two words)
2
notify that we can't guarantee benefits
3
equipment that can be reused by other patients
4
maximum eligible expense
5
benefit percentage the patient is responsible for
6
explanation of benefits
7
processing the claim
8
where phone calls are routed if a CSR isn't availab;le
9
pharmacy benefit manager
10
how we document every call
11
preferred provider organization
12
usual, customary, and reasonable
