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1. 
What is contact dermatitis?
A.
An infectious disease which causes red, circular raised patches
B.
An illness that can be passed on to others when working with clients
C.
An inflammation of the skin caused by working with chemicals
D.
Cuts and scrapes on the scalp caused by harsh treatments
2. 
How would you avoid contracting contact dermatitis when carrying out colouring services? By
A.
using pH-balanced colour correction products on the skin
B.
using an antibacterial hand wash to remove products from the skin
C.
wearing gloves, and using hand sanitiser between clients
D.
wearing gloves, and keeping hands dry when at all possible
3. 
The following PPE should be available when colouring hair:
A.
Gloves, apron, gowns and towels
B.
Mask, goggles, tint brush and applicator bottle
C.
Gloves, apron, cotton wool and comb
D.
Mask, goggles and pre-treatment conditioners
4. 
What are the dangers associated with the inhalation of powder lighteners?
A.
Breathing problems
B.
Skin problems
C.
Irritation of the scalp
D.
Deterioration of the hair
5. 
If using lighteners, personal protective equipment (PPE) must be worn when
A.
a client presents signs of sensitivity
B.
mixing and applying
C.
carrying out an assessment
D.
the skin is sore and cracked
6. 
It is important to restrict your exposure to powder lighteners to prevent
A.
headaches and respiratory problems
B.
dermatitis or impetigo
C.
scabies and respiratory problems
D.
dermatitis or pediculosis
7. 
Why is it important to record clients’ responses to questioning?
A.
Improve salon profits
B.
Improve productivity
C.
For ethical reasons
D.
For future reference
8. 
What is the legal significance of recording clients’ responses to questioning? To
A.
comply with the Health and Safety at Work Act 1974
B.
collect accurate client history data in case of litigation
C.
comply with Manual Handling Operations Regulations 1992
D.
collect client data to target for promotions
9. 
A skin test is used to identify
A.
allergic reactions
B.
metallic salts
C.
condition of the hair
D.
hair elasticity
10. 
An incompatibility test is used to identify
A.
scalp conditions
B.
metallic salts
C.
elasticity
D.
porosity
11. 
A porosity test is used to identify
A.
the hygroscopic nature of the hair
B.
how far the hair will stretch
C.
the presence of metallic salts
D.
allergic reactions
12. 
An elasticity test is used to identify
A.
the hygroscopic nature of the hair
B.
allergic reactions to chemicals
C.
the tensile strength of the hair
D.
non-contagious scalp conditions
13. 
What are the potential consequences of failing to carry out tests prior to colouring hair? The
A.
medulla would be irreparable
B.
catagen phase would be shortened
C.
hair and scalp could be damaged
D.
hydrogen bonds could be damaged
14. 
Why is it important to follow manufacturer’s instructions when carrying out a skin test? To avoid
A.
uneven colour application
B.
an allergic reaction
C.
incorrect pre-pigmentation
D.
contracting dermatitis
15. 
When and how should a strand test be carried out?
A.
Remove a little of the developing product during the service to establish whether the target shade has been achieved.
B.
Remove a little of the developing product during the aftercare advice to ensure the external hair condition and colour are correct
C.
Apply a small amount of oxidised product in the crook of the elbow,
D.
Apply directly to the scalp at the nape of the neck to allow development, according to manufacturer’s instructions; no reaction should be seen
16. 
How should a skin test be performed and what result would be expected in order to continue with colouring services?
A.
Apply directly to the scalp at the nape of the neck to allow development according to manufacturer’s instructions; a small pink area should appear
B.
Apply a small amount of oxidised product in the crook of the elbow,
C.
Apply a small amount of product following manufacturer’s instructions,
D.
Apply hydrogen peroxide at the appropriate level to an area of skin,
17. 
How should a porosity test be performed and what result should be expected in order to proceed with the service? Take a strand of hair between the thumb and finger and run them from
A.
cuticle to cortex to check if the cuticle is raised after application
B.
points to medulla and medulla to points to check if the cuticle is smooth after application
C.
roots to cortex to check if the cuticle is smooth prior to application
D.
points to roots and roots to points to check if the cuticle is raised prior to application
18. 
Prior to any service, hold a strand of hair by the root and point and gently pull. This is used to test
A.
porosity
B.
elasticity
C.
development
D.
incompatibility
19. 
How should an incompatibility test be performed, and what result would be expected in order to proceed with the service?
A.
Before any chemical service, place a test cutting into a solution of 20:1 liquid hydrogen peroxide and ammonium hydroxide for up to 30 minutes; no reaction should be seen
B.
Before any chemical service, place a test cutting into a solution of 1:20 liquid hydrogen peroxide and disulphide for up to 30 minutes; no reaction should be seen
C.
After any chemical service, place a test cutting into a solution of 20:1 relaxing agent and metallic salts for up to 30 minutes; fizzing and bubbling should be seen
D.
After any chemical service, place a test cutting into a solution of 1:20 metallic salts with ammonium hydroxide for up to 30 minutes; bubbling should be seen
20. 
Test results can influence the colouring and lightening service by affecting the
A.
amount of product that will need to be applied
B.
size of the sections that will need to be used
C.
choice of product and service offered
D.
direction that the sections will need to be taken
21. 
What action should be taken if the client’s hair shows poor elasticity when testing?
A.
Continue with the service and record information
B.
Offer an alternative service appropriate to the test results and record information
C.
Book the same service for another day and record information
D.
Decline any further services to the hair, due to the condition, and record information
22. 
Why is it important to accurately record test results?
A.
For future reference in case of litigation
B.
To avoid incorrect pre-pigmentation
C.
To avoid damage to the medulla fibrils
D.
For compliance with the Data Protection Act 1998
23. 
The International Colour Chart (ICC) is used as
A.
an international identification of depth and tone
B.
a company specific code of colour
C.
an international method of product measurement
D.
a common method of identifying product costs
24. 
The principles of colour selection are to analyse
A.
depth, tone, percentage of white hair and target shade
B.
growth patterns, fashion, client preference, and cost
C.
fashion, cost, natural fall and age of hair
D.
length, growth patterns, natural fall and age of hair
25. 
Why is it important to use protective equipment? To
A.
restrict damage to tools and equipment
B.
avoid contact with potentially hazardous substances
C.
prevent the client from having an allergic reaction
D.
prevent the client from having a sensitivity reaction
26. 
Oxidation is a chemical process that involves the addition of
A.
disulphides
B.
oxygen
C.
hydrogen
D.
water
27. 
Hair needs to be pre-lightened when
A.
the target shade is up to four shades lighter than the natural depth
B.
the target shade is six or more shades lighter than the natural depth
C.
you need to add warmth to neutralise unwanted tones
D.
you need to add cool tones to neutralise unwanted tones
28. 
How do different strengths of hydrogen peroxide affect the colouring and lightening process?
A.
The higher the percentage, the lighter the effect
B.
The lower the percentage, the lighter the effect
C.
The higher the percentage, the better coverage of white
D.
The lower the percentage, the more disulphide bonds are damaged
29. 
What strength of hydrogen peroxide would you normally use to permanently colour white hair?
A.
3%
B.
6%
C.
9%
D.
12%
30. 
When would it be necessary to pre-pigment hair? When you want to achieve an even colour result and to
A.
make hair shinier
B.
make hair lighter
C.
remove lost pigment
D.
restore lost pigment
31. 
It is necessary to pre-soften hair when it
A.
is resistant to colouring services
B.
is over-processed
C.
requires the depth and tone to be restored
D.
requires the pH value to be restored
32. 
What effect does temperature have on the development of colouring products and lighteners?
A.
Added heat will speed up the reduction process
B.
Hot temperatures are better for golden colours
C.
Added heat will speed up the oxidation process
D.
Hot temperatures are better for warm colours
33. 
How should you dilute 12% liquid hydrogen peroxide to 9%? Add
A.
equal parts hydrogen peroxide to distilled water
B.
three parts hydrogen peroxide to one part distilled water
C.
one part hydrogen peroxide to three parts distilled water
D.
one part hydrogen peroxide to two parts distilled water
34. 
Semi-permanent colours are less damaging to the hair structure because
A.
their pH value is 9.7
B.
they penetrate fully into the cortex
C.
their pH value is 6.8
D.
they penetrate fully into the medulla
35. 
Permanent colours and lighteners are able to penetrate the hair structure because of their
A.
high alkaline content
B.
high acidic content
C.
low alkaline content
D.
low acidic content
36. 
It is important to restore the hair’s pH balance after the colouring process to
A.
restore it to 6.8-9.0
B.
restore it to 4.0-6.8
C.
make the hair more porous
D.
avoid creeping oxidation
37. 
It is important to constantly monitor a lightener to ensure that
A.
the correct degree of lift is achieved
B.
colours do not bleed
C.
the correct tone is added to the hair evenly
D.
creeping oxidation is avoided
38. 
It is important to effectively remove all colour and lightening products from the hair and scalp to
A.
prevent any moisture from entering into the hair
B.
ensure that the cuticle is fully open
C.
ensure that the hair and scalp are fully hydrated
D.
minimise scalp sensitivity and hair damage
39. 
Which method should you choose to pre-pigment hair?
A.
Mix some warm tone in with your chosen target colour
B.
Mix some cool tone in with your chosen target colour
C.
Apply a warm tone to the hair prior to chosen target application
D.
Apply a light tone to the hair prior to chosen target application
40. 
To pre-soften resistant hair prior to colour, you should apply
A.
colour as normal and develop for longer than recommended
B.
a colour one depth darker than target depth
C.
ammonuim hydroxide to the resistant areas and dry into the hair
D.
ammonuim hydroxide to the resistant areas and dry into the hair