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1. 
Which of these statements is the best description of the purpose of the service transition lifecycle stage?
A.
Ensure services agreed on and designed in strategy and design are delivered effectively into operation.
B.
Ensure services are designed to meet business expectations.
C.
Ensure services are operated according to service level agreements.
D.
Ensure services are measured and improved according to improvement guidelines.
2. 
Which of these is a recognized “business benefit” or “value statement” for the service transition lifecycle stage?
A.
1, 2, 3, and 4
B.
2, 4, and 5
C.
1, 3, and 5
D.
1, 2, 3, 4, and 5
3. 
Which of these statements best reflects the purpose of change management?
A.
To deliver successful projects to operations
B.
To provide controlled change
C.
To provide success strategies for the business
D.
To deliver an accurate configuration management system
4. 
Which of these is part of the scope of IT change management?
A.
Business strategic changes
B.
Minor operational changes
C.
IT service changes
D.
Project changes
5. 
What is the benefit of using a change model?
A.
It allows a change to be accepted into release more easily.
B.
It allows the customer to bypass the normal change process.
C.
It allows project teams to use the change process for project changes.
D.
It allows predefined steps to be used when handling similar types of change.
6. 
Which of these statements represent acceptable criteria for defining a standard change?
A.
1, 3, and 5
B.
1, 2, and 4
C.
2, 3, and 4
D.
1, 2, 3, 4, and 5
7. 
Which of these would be a reason to raise a change proposal for authorization?
A.
If the change has a major cost impact on the business
B.
If the change has been assessed as being technical
C.
If the change has been raised by a user
D.
If the change has been assessed by a supplier
8. 
Which of these is not a recognized output document from the change management process?
A.
Change schedule
B.
Project service outage
C.
Remediation plan
D.
Configuration schedule
9. 
Who is responsible for authorizing a request for change as part of the change management process?
A.
Change authority
B.
Customer
C.
User
D.
Supplier
10. 
Which of these is a valid reason for closing a change record?
A.
The release has been implemented.
B.
The change acceptance criteria have been met.
C.
The change has been authorized and implemented.
D.
The change has been released.
11. 
Which of these is the best description of the purpose of transition planning and support process?
A.
To provide overall planning and coordination of resources for service transition
B.
To provide coordination for all change management activities
C.
To provide planning for all designs in the service lifecycle
D.
To provide planning for operational activities during release management
12. 
Which of these statements about transition planning and support is/are correct?
A.
1 only
B.
2 only
C.
Both
D.
Neither
13. 
Which of these statements is not part of the purpose of the SACM process?
A.
To control the assets that make up your services
B.
To manage the changes to your service assets
C.
To identify service assets
D.
To capture accurate information about service assets
14. 
SACM is a process that supports which of the following stages of the service lifecycle?
A.
1, 3, and 5
B.
2, 3, and 4
C.
2, 3, 4, and 5
D.
1, 2, 3, 4, and 5
15. 
Which of these statements best describes a configuration record?
A.
Any resource or capability that could contribute to the delivery of a service
B.
A service asset that needs to be managed in order to deliver an IT service
C.
A set of attributes and relationships about a CI and stored in a configuration management database
D.
Categorization of the CIs that make up the services
16. 
The configuration management system (CMS) is composed of four separate layers. Which of these is the correct identification of those layers?
A.
Presentation, knowledge processing, information integration, data
B.
Presentation, information integration, configuration item, data
C.
Presentation, knowledge processing, configuration item, configuration database
D.
Presentation, configuration item, configuration database, knowledge model
17. 
Which of these statements is not an objective of knowledge management?
A.
To improve the quality of decision making throughout the service lifecycle
B.
To capture and maintain information about the assets that make up your services
C.
To enable efficiency in the service provider and customer, by encouraging the reuse of information
D.
To maintain a service knowledge management system
18. 
Which of these statements is not a recommended part of a release policy?
A.
A unique identification structure or naming convention to ensure releases can be easily identified and tracked
B.
Definitions of the roles and responsibilities required for the management of the release throughout all its stages
C.
Definition of the configuration management database naming convention
D.
Use of the definitive media library for all software asset releases
19. 
Which of these is not one of the phases of the release and deployment process?
A.
Release and deployment planning
B.
Deployment
C.
Review and close
D.
Verification and audit
20. 
Early life support is an important concept in the release and deployment management process. In which phase of the release and deployment process does early life support happen?
A.
Release build and test
B.
Review and close
C.
Deployment
D.
Release deployment and planning