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1. What is the main purpose of Nova Case?
A
To have 4 days of training.
B
To be easy to handle.
C
Efficient support, Information closer and organized, optimized processes.
2. What are the unique features of Nova case compared to the previous system?
A
Automatic admin notes, duplicate identifier, all relevant information at hand.
B
Nothing new.
C
Everything is different and unique.
3. What Is the 'Case Composer' in Nova Case used for?
A
Allows all kind of interaction between ambassador and user, also to create cupons.
B
Is to compose a case.
C
To change the status.
4. what Is the function of the 'Aux statuses' In Nova Case?
A
To check availability of the ambassador in order to be assigned a new case.
B
To go to lunch and break.
C
To change in case you are busy.
5. What are the new metrics?
A
THP, THS, VHS.
B
Case handle time, THT and Coupon usage.
C
Mis-transfer rate, interaction work time, Case work time, Case handle time.
6. How does multiparty work?
A
All the parties involved in a case will be under the same case, easy investigation process.
B
It's a party at the end of the year.
C
To change users between interaction.