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1. If a package has not moved, how many hours do we wait to initiate an investigation?
A
24hrs
B
48hrs
C
72hrs
2. DFU - is an abbreviation of...?
A
Delivery Follow Up
B
Driver Found Unity
C
c. Driver Follow Up
3. When calling, what is the actual script that we need to tell customer?
A
please be aware this call is being recorded
B
can I have your permission to record or monitor this call for quality and coaching sessions.
C
can i have your permission to record or monitor this call for quality and training proposes
4. Where do you enter investigations?
A
cec
B
iris
C
IVP
5. tracking number for ups starts with...
A
1D
B
1Z
C
1E
6. How many days are required to pass from the Schedule Delivery date to work on the investigation?
A
8
B
1
C
5
7. What Does LCE stand for?
A
Loss contact exception
B
Loss claim Exception
C
loss claim education
8. Who is the consignee?
A
Person who initiated the investigation
B
Person who sent the package
C
Person who received the package.
9. What type of investigations do we have?
A
Denial of signature and misdelivered
B
Driver Follow up and Lost
C
Driver release and Indirect delivery
10. Who is the inquirer?
A
Person who sent the package
B
Person who received the package
C
Person who initiated the investigation