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1. What is the first step in handling an investigation?
A
Driver release
B
Misdelivered
C
Denial of signature
2. What is the name of the extra expert search will be available in a Denial of signature investigation?
A
Claims
B
Similar signature
C
Damage/Investigation
3. What do we have search in the similar signature expert search?
A
We must search a similar signature registered in a different delivery.
B
We must search the photo the driver took at the time of the delivery.
C
We must search the name of the person who received the package.
4. What should we do if we find two similar signatures?
A
We should cancel the investigation.
B
We should continue working in the investigation as normal.
C
We should close the investigation as positive by sending the two similar signatures to the shipper.
5. When the signature is not available, what is the right classification?
A
Missed signature
B
Lost in transit
C
Indirect delivered
6. How would you classify this investigation?
A
Driver release
B
Misdelivered
C
Denial of signature
7. If you left a voice message or sent an email to the consignee, what call outcome would you use?
A
Call successful
B
Left message
C
Return call required
8. When will the end call button be available?
A
When I used the call successful call outcome
B
When I call the shipper
C
When I sent a notification
9. If the consignee’s information is in the review notification, what should we do?
A
We should leave it
B
We should delete it
C
We should replace it with the inquirer information
10. What Does LCE stand for?
A
Loss contact exception
B
Loss claim Exception
C
Loss claim education
11. How many days are required to pass from the Schedule Delivery date to work on the investigation?
A
8
B
1
C
5
12. Where do you work investigations?
A
ETT
B
CEC
C
IVP
13. Where do we find the templates or emails that will send to our customers?
A
CEC
B
IRIS
C
ETT
14. If the value of the package is $325.00, would you call the consignee?
A
I would send only an email
B
I would call the consignee
C
I would simulate the call
15. What Does CAR stand for?
A
Consignee Aware Receipt
B
Consignee Acknowldges Receipt
C
Consignee Accept Radio
16. What Does CCNR stand for?
A
Consignee claims nobody raise
B
Consignee claims not received
C
Consignee claims not release
17. What would you do if you receive this investigation?
A
I would work on this investigation as normal
B
I cancel the investigation
C
I would send it to still check