New Activity
Play Matching Game
1. Customer Experience
2. Quality Assurance
3. MTM
4. BC
5. FYI
6. Association Level
7. Rebuttal

Business Critical Impact

Disagree with Finding

Monthly

No Impact to the Business

No Impact to the Customer

Type of Observation

Audit

Corrective Action Required

Member Touchpoint Measure

Sent to Supervisor for review

Inspection

Compliance Audit

Daily

Jeopardizes the Blue's agreement