at times when the largest number of people are travelling.
C.
at times when the shortest number of people are travelling.
5.
Which one is a lounge?
A.
B.
C.
6.
................... is the effect of having to quickly become accustomed to routine in another time zone and also of altitude changes.
A.
Jet lag
B.
Tiredness
C.
Fatigue
7.
Who belongs to the Ground Staff?
A.
B.
C.
8.
We use ....... to talk about what we intend to do and have already decided to do.
A.
will
B.
be going to
C.
simple present
D.
present continuous
9.
We use ....... to make a spontaneous promise or offer to do something.
A.
be going to
B.
simple present
C.
will
D.
present continuous
10.
We use ....... to talk about a schedule.
A.
present continuous
B.
will
C.
be going to
D.
simple present
11.
We use ....... to talk about fixed plans or arrangements.
A.
present continuous
B.
be going to
C.
simple present
D.
will
12.
Phrases used when answering the phone:
A.
(1) Could I have the sales department, please? (2) I would like to speak to Mariela Astudillo, please.
B.
(1) Hello, Benito Acosta speaking. (2) Good afternoon, Koala Ltd.
C.
(1) Daniela Castro speaking. (2) This is Rodrigo Haro.
D.
(1) No problem. (2) Sorry, I cannot make it then.
13.
Phrases used when making arrangements:
A.
(1) Good. So, I will see you on the 6th. (2) Ok, then.
B.
(1) Hello, Richard Andrade speaking. (2) Good afternoon, Tiger Ltd.
C.
(1) How about November 17th? (2) Is 11:30 convenient?
D.
(1) No problem. (2) Sorry, I cannot make it then.
14.
Phrases used when changing arrangements:
A.
(1) Good. So, I will see you on the 9th. (2) Right.
B.
(1) I am calling about .... (2) The reason I am calling is ...
C.
(1) How about December 24th? (2) Is 07:30 OK?
D.
(1) Could we fix another time? (2) I am afraid I cannot come on Wednesday. I have a very important business meeting this day.
15.
Phrases used when closing:
A.
(1) Thank you. Goodbye. (2) That´s great. I will see you...
B.
(1) I am calling about .... (2) The reason I am calling is ...
C.
(1) We have got an appointment for nine o´clock, but I amn afraid something has come up. (2) I am sorry, I cannot make it on Friday. I have got something on that afternoon.
D.
(1) Could we fix another time? (2) I am afraid I cannot come on Tuesday. I have a very important business appointment this day.
16.
Important factors when staying in a hotel, for either work or pleasure.
A.
(1) Water conservation (2) low-energy lighting in bedrooms
B.
(1) Location of the hotel (3) Free transport to the hotel
C.
(1) No technology access (2) Newspapers
D.
(1) No laundry service (2) No links with underground networks
17.
.......... is when you make a journey, usually over a long distance.
A.
Trip
B.
Travel
C.
Traverse
D.
Pass through
18.
............... is a company that owns and operates many airplanes which are used for carrying passengers and goods to different places.
A.
An aircraft
B.
A travel destination
C.
An airline
D.
An airport
19.
A boarding pass is ........................... .
A.
a plastic card, similar to a credit card, containing data on an embedded magnetized strip that can electronically unlock a door, activate a machine, etc.
B.
a payment card that deducts money directly from a consumer’s checking account to pay for a purchase.
C.
a card issued by a financial company giving the holder an option to borrow funds, usually at point of sale.
D.
a card you must show in order to get on a plane.
20.
Frequent-flyer points are .............................. .
A.
awarded by hotels to reward customer loyalty.
B.
awarded by travel agencies to reward customer loyalty.
