Human Resources Department ............................................ .
A.
handles legal issues that may come up in the course of business, ranging from drafting waiver forms for employees to handling lawsuits from angry customers.
B.
is the company department charged with finding, screening, recruiting and training job applicants, as well as administering employee-benefit programs.
C.
is the part of an organization that manages its money.
2.
........... is a written description of your work experience, educational background and skills.
A.
A covering letter
B.
An application form
C.
A curriculum vitae
3.
............. is a document sent with your resume to provide additional information on your skills and experience.
A.
A covering letter
B.
An application form
C.
A curriculum vitae
4.
............... is a paper which indicates interest in a particular place of employment or position within a company.
A.
A covering letter
B.
An application form
C.
A curriculum vitae
5.
Choose the correct order of the events for recruiting an employee.
A.
Advertise a post, assemble an interview panel, check references, shortlist the candidates, make a job offer and train new staff.
B.
Advertise a post, shortlist the candidates, assemble an interview panel, make a job offer, check references and train new staff.
C.
Advertise a post, shortlist the candidates, assemble an interview panel, check references, make a job offer and train new staff.
6.
.............. are persons who are employed full-time or part-time during a specified payroll period.
A.
Employers
B.
Employees
C.
Investors
D.
Entrepeneurs
7.
................ is a legal entity that controls and directs a servant or worker under an express or implied contract of employment and pays (or is obligated to pay) him or her salary or wages in compensation.
A.
An investor
B.
An employee
C.
An employer
D.
An entrepeneur
8.
Phrase used wneh saying who you are:
A.
Good morning, my name is Lizbeth Alomoto.
B.
Just to get this clear ...
C.
Good luck.
D.
OK, I think that is everything.
9.
Phrase used when checking information:
A.
Right, I think that is all I need to know.
B.
There is just one other thing. I would like to check ...
C.
Are you saying ... ?
D.
Could I ask you ... ?
10.
Phrase used when showing interest:
A.
Are you saying ... ?
B.
I was wondering if you could give me ... ?
C.
No, do not worry.
D.
Hello, Kimberly speaking.
11.
Phrase used when ending a call:
A.
Just to get this clear ...
B.
I am calling about ...
C.
I would also like to know ...
D.
Ok, I think that is everything.
12.
Phrase used when stating your purpose:
A.
Good morning, my name is Kassandra Ruales.
B.
Are you saying ... ?
C.
The reason I am calling is ...
D.
That is correct.
13.
She suggested ........... a new manager because the actual one does not get along with the employees at all.
A.
to hire
B.
hiring
C.
hire
D.
to hiring
14.
I miss ................ in the travel industry. Maybe I can get my old job back.
A.
to working
B.
to work
C.
working
D.
work
15.
He asked .......... to the store manager.
A.
talk
B.
to talking
C.
talking
D.
to talk
16.
If he keeps ............. to work late, he's going to get fired!
A.
coming
B.
come
C.
to coming
D.
to come
17.
Mr. Carrión chose ............... the management position in Chicago rather than the position in Miami.
A.
accepting
B.
to accept
C.
accept
D.
to accepting
18.
Mrs. Nuñez appears ...... the most qualified person for the job.
A.
being
B.
be
C.
to be
D.
to being
19.
Laura and Ed discussed ............. to the city to find work; however, in the end, they decided against relocating.
A.
moving
B.
to moving
C.
to move
D.
move
20.
The manager assistant refused ...... that she had made a big mistake.
A.
to admiting
B.
admiting
C.
admit
D.
to admit
21.
Jackie tends ............. late on Mondays, but our boss doesn't seem to care about that very much.
A.
arriving
B.
to arrive
C.
arrive
D.
to arriving
22.
I really appreciate .............. the opportunity to take part in this project and to work with such an excellent team.
A.
to having
B.
have
C.
having
D.
to have
23.
She delayed .................. her application until just one week before the deadline.
A.
submit
B.
to submitting
C.
to submit
D.
submitting
24.
......... is a verb in its ing (present participle) form that functions as a noun that names an activity rather than a person or thing.
A.
An infinitive
B.
A gerund
C.
A gerund or an infinitive
25.
.......... is a verb form that acts as other parts of speech in a sentence. It is formed with to + base form of the verb.
A.
A gerund
B.
A gerund or an infinitive
C.
An infinitive
26.
The job involves ............... with angry customers.
A.
dealing
B.
to deal
C.
deal
D.
to dealing
27.
........... a post of employment; full-time or part-time position.
A.
A job
B.
A salary
C.
A hobby
D.
A probationary period
28.
.............. is a fixed compensation periodically paid to a person for regular work or services.
A.
A check
B.
A bonus
C.
A salary
D.
A loan
29.
This type of person is able to come up with ideas.
A.
A creative person
B.
An enthusiastic person
C.
A practical person
D.
An ambitious person
30.
This type of person is able to change with new situations.
A.
A methodical person
B.
An analytical person
C.
An objective person
D.
An adaptable person
31.
This type of person is able to see different points of view.
A.
An authoritative person
B.
A reliable person
C.
An objective person
D.
A practical person
32.
............. is a special skill or type of experience or knowledge that makes someone suitable to do a particular job or activity.
