1
its a help to the call whit information of the company
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its average that the agent reamins speaking with the cosumer in a call
3
its a software that converts the voice in text in the display of computer.
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division of calls according to the capacity of each agent
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It is updating databases and customer data
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help that identify the types or calls
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It allows making calls through the computer and the Internet
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the agents are divided according to abilities.
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sistema that respond to the voice, or calls
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passing calls to agents submitting reports