1
.
Hello
.
____________________
name
is
Lisa
.
My
mother's
name
is
Giovanna
.
____________________
is
Italian
but
____________________
father
(
my
grandfather
)
was
French
.
2
.
Good
afternoon
.
I
would
like
to
open
a
bank
account
.
Do
you
need
____________________
birth
certificate
?
3
.
Mr
Walker
is
a
loyal
customer
of
our
bank
.
Unfortunately
,
today
he
would
like
to
make
a
complaint
.
One
of
the
cashiers
was
rude
to
him
.
4
.
I
work
in
a
shop
next
to
my
house
.
____________________
boss
,
Mr
Wong
,
is
great
but
he
is
Chinese
and
____________________
accent
is
difficult
to
understand
.
5
.
I
have
two
daughters
.
____________________
names
are
Hanna
and
Sophia
.
6
.
Can
you
tell
me
____________________
surname
,
please
?
7
.
I
need
to
speak
to
the
manager
,
Ms
Kovács
.
Where's
____________________
office
?
8
.
____________________
like
playing
the
piano
in
the
afternoons
.
9
.
Thomas
is
not
a
security
guard
.
____________________
is
an
accountant
.
10
.
I
have
a
big
family
and
____________________
often
organize
big
parties
.
