Organization continually improves its processes; changes are based on a quantitative understanding of its business objectives and performance needs.
Processes are well defined and understood and are described in standards, procedures, tools, and methods; processes are consistent across the organization
Projects employ processes and skills people; status of work products is visible to management at defined points.
Quantitative objectives for quality and process performance are established and are used as criteria in managing projects; specific measures of process performance are collected and statistically analyzed.
Process is ad hoc and chaotic; organization tends to overcommit and processes are often abandoned duringtimes of crisis.
Managed
Defined
Optimizing
Initial
Quantitatively managed
