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1. 
You should use polite expressions and more formal grammatical structures.
A.
True
B.
False
2. 
You don't have to include all the points mentioned in the question.
A.
False
B.
True
3. 
You can use contractions in a formal email.
A.
False
B.
True
4. 
You should avoid using conventional expressions for starting and finishing the email.
A.
False
B.
True
5. 
You should use this style for a person you don't know.
A.
False
B.
True
6. 
You should use this style for a person you don't know.
A.
False
B.
True