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1. 
What are financial services?
A.
Services that deal with the management of money such as banks and credit card companies.
B.
Services which deal with the safety of the workplace.
C.
Anything that may harm someone.
D.
All of the above
2. 
What does DFSA stand for?
A.
Dubai Financial Stability Authority
B.
Dubai Financial Services Authority
C.
Dubai Financial Services Agreement
D.
Dubai Financial Services Association
3. 
What is the best description of Values?
A.
None of the below
B.
It shows the value of assets
C.
The price of goods and services
D.
Something that influences people's behaviour
4. 
What is the best definition of guidelines?
A.
A set of instruction to complete a task.
B.
Something that asses whether something is right or wrong.
C.
Rules giving guidance on how to behave in a certain situation.
D.
All of the above
5. 
Which of the following best describes feedback?
A.
Annual appraisal received by staff
B.
Information to help improve performance
C.
When someone complains about the service they have received
D.
A policy document followed by all staff
6. 
What does PPE stand for?
A.
Personal Proper Equipment
B.
Personal Protective Equipment
C.
Private protective Equipment
D.
People's Personal Equipment
7. 
Which of the following are examples of proprietary software?
A.
Databases
B.
Microsoft Excel
C.
Company Email Systems
D.
Company Shared Drives
8. 
One way that could ensure that you develop and maintain effective working relationships?
A.
Acknowledge when you are wrong
B.
Be honest and respectful
C.
Be reliable
D.
All of the above
9. 
One example of technology that is used by businesses to communicate with others.
A.
E-mail
B.
Skype
C.
Fax
D.
All of the above
10. 
When using proprietary, the user is not allowed to:
A.
Change the software
B.
Send documents to others
C.
Amend the templates produces
D.
All of the above
11. 
Which of the following best describes criticism?
A.
A negative statement about the person or their behaviour
B.
Positive statement about a person
C.
annual appraisal received by staff
D.
All of the above
12. 
What is the Privacy Act?
A.
Protects the handling of personal information
B.
Law to prevent discrimination
C.
Law designed to prevent criminals from getting illegal money
D.
All of the above
13. 
Who are designated persons?
A.
office workers
B.
People who have the necessary skills in health and safety
C.
Office supervisors
D.
Managers
14. 
Which of the following is a possible consequence of trying to cover up mistakes in the workplace?
A.
All of the above
B.
Increased stress
C.
Getting into trouble for poor work
D.
will affect your self-esteem
15. 
What DIFC stand for ?
A.
Dubai International Financial centre
B.
Dubai International Free Cost
C.
Dubai Internal Financial Centre
D.
Dubai International Free Cost