Print Quiz: CH 1 - Communication Networks (language)

1.

Ed Carlson, former president of United Airlines, contributed to the company’s turn around and success by sharing more information with his employees. What type of communication was this?

A.

upward communication

B.

horizontal communication

C.

lateral communication

D.

downward communication

2.

Reread the following statement by leadership expert Warren Bennis: “The longer I study effective leaders, the more I am convinced of the under-appreciated importance of effective followers. What makes a good follower? The single most important characteristic may well be a willingness to tell the truth. In a world of growing complexity, leaders are increasingly dependent on their subordinates for good information, whether the leaders want to hear it or not. Followers who tell the truth, and leaders who listen to it, are an unbeatable combination.” What type of communication is Bennis referring to when he talks about followers telling the truth?

A.

upward communication

B.

horizontal communication

C.

lateral communication

D.

downward communication

3.

Which of the following managers is encouraging upward communication?

A.

Unless there is a problem to address, Peter tries to stay out of his employees’ way, and especially out of their break room.

B.

Sheila, the CEO, is not often at her desk, but her administrative assistant can usually find her by phoning around to the administrative assistants in other departments.

C.

Christine refrains from responding to complaints from employees unless she has received the same complaint three times, because she does not want to be hasty.

D.

Bob’s company does not have a grievance procedure because they invite discord.

4.

You have just started a new job as a manager. You want to make sure your employees feel comfortable approaching you. List three things you can do to encourage upward communication.