COMMUNICATION
SPOKESPERSON
ORGANISATION
PERCEPTION
GOVEMMENT
CUSTOMERS
PREPARED
PUBLIC
CRISIS
SPEAK
MEDIA
THINK
TIME
W
I
O
U
L
B
S
P
O
K
E
S
P
E
R
S
O
N
J
Z
N
E
U
A
I
E
E
E
E
K
A
E
P
S
A
A
Z
P
N
O
N
T
N
E
M
M
E
V
O
G
E
I
H
B
F
F
X
Y
I
P
F
H
U
K
I
U
C
X
G
L
I
E
O
G
V
F
C
T
H
I
N
K
I
A
N
I
U
A
U
M
J
I
X
B
O
S
A
L
M
L
P
C
O
E
L
J
I
J
L
E
J
E
M
I
G
S
X
L
A
I
I
O
R
B
I
F
X
E
O
I
M
S
I
N
I
O
U
O
T
J
K
R
U
K
A
O
O
I
U
I
M
M
A
N
V
R
P
E
V
Q
V
P
O
U
M
Q
N
R
T
E
O
C
A
Q
E
K
M
D
I
K
O
I
K
K
I
C
Y
D
E
U
U
G
C
U
C
A
D
F
O
M
O
K
C
T
E
I
E
S
L
Q
R
G
S
X
W
X
C
A
D
F
A
U
O
A
U
T
U
L
E
O
U
J
L
X
D
R
S
G
T
D
I
U
O
O
I
U
P
A
J
E
I
B
I
H
T
X
I
G
B
E
O
M
P
T
D
O
U
R
N
O
F
I
O
Q
O
Z
I
A
Y
E
L
A
H
V
I
A
R
Y
M
U
P
D
N
U
U
S
X
R
U
G
F
S
I
H
O
O
X
P
R
E
P
A
R
E
D
S
A
I
U
T
W
T
Q
G
