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1. 
When do you contact a customer
A.
When you accept an order
B.
When you don't 100% know what the customer is after
C.
When you can't find a product
D.
When you see a cat on the road
2. 
What do we charge retail partners?
A.
The amount on the receipt?
B.
Only $10
C.
$10 unless it is a long way away, then up to $16
D.
Whatever you want
3. 
What do you do when you can't find a product in Coles?
A.
Call the customer and let them know it's out of stock
B.
Call the customer and let them know you are on your way
C.
Google the product & image, ask a Coles team members until you get someone who knows where it is
D.
Don't do anything
4. 
When do you SMS a customer?
A.
When you accept an order
B.
When a product is out of stock
C.
Never
D.
When you are 5 minutes away
5. 
What are Crowd values?
A.
Be honest | Do what it takes | work as a team
B.
No Excuses, Just Results | Effort Effort Effort | Set the expectation | Have Fun
C.
No Excuses, Just Results | Effort Effort Effort | Set the expectation | No Wastage Have Fun
D.
Be honest | Do what it takes | work as a team
E.
No Excuses, Just Results | Effort Effort Effort | Set the expectation | Have Fun
F.
No Excuses, Just Results | Effort Effort Effort | Set the expectation | No Wastage | Have Fun | Environmentally Conscious
6. 
What is your uniform?
A.
Clean shirt | Board shorts | Flip flops
B.
Crowd shirt | any shorts | any shoes
C.
Clean Ironed Crowd Shirt | Jeans or Dress shorts | Clean runners or dress shoes
D.
There is no unifrom
7. 
What do you prior to checkout?
A.
Call the customer and tell them you are on your way
B.
Double check every item on the list and the quantities
C.
SMS the customer and tell them that you are about to checkout
D.
Don't do anything
8. 
What do you do when you start your shift
A.
Nothing
B.
Chat everyone on slack
C.
Login to your app | Call your Hub Manager / Legendary Hero
D.
Check your fuel
E.
Make sure you have credit on your credit card
F.
Make sure that you are dressed and able to fulfil your shift
9. 
What is more important?
A.
Accuracy
B.
Time
10. 
What do you do when your credit card declines?
A.
Call your Hub Manager
B.
Call the customer and tell them you have no money
C.
Put all the items back
D.
Call your friend and ask for money
11. 
If a Hero was doing a shop and you just started, what should you do?
A.
Sit in your car and wait for the next order
B.
Find your teammate and help him / her pick the order
C.
Think about which retail partner will get the next order and go and wait there
D.
Call your team mate and ask if they want a hand from the car
12. 
When do you call your Hub Manager?
A.
Never, ever ever ever
B.
When your credit card declines
C.
When you can't find a product
D.
When you are running late to start a shift
13. 
What is A2 Milk?
A.
B.
C.
14. 
Where do you find cashews?
A.
In the dairy section
B.
In the bakery section
C.
In the health food isle
D.
In the nut section or chips isle
15. 
What is the most important part of being a Hero?
A.
Being accurate and blowing the customers mind
B.
Setting the expectation
C.
Working as a team and fulfilling each order as quickly as possible
D.
Having exceptional customer service
E.
All of the above