1
A technique of handling objections in which the customer is questioned in an attempt to learn more about the objection(s) raised
2
The process of recording a sale and presenting the customer with proof of payment.
3
Reasons customers choose to shop at one store instead of another.
4
Customer reasons for buying based on logical thinking and decision-making.
5
Physical characteristics of an item
6
Satisfactions customers derive from product features
7
Merchandise data collected electronically when consumer purchase transactions are recorded.
8
Honest reasons a customer hesitates to buy.
9
A certificate that entitles the customer to buy an out-of-stock advertised special at a later time at the same advertised price
10
Merchandise returned for a refund or credit on account.
