Influence TacticsOnline version Soft: Rachel Is Cocky In Person Hard:nExtra Chill Presentable Lady by Ana Usua 1 Soft 1 2 Soft 2 3 Soft 3 4 Soft 4 5 Soft 5 6 Hard 1 7 Hard 2 8 Hard 3 9 Hard 4 rational persuasion using logic, reason or facts inspirational appeals build enthusiam by appealing to others' emotions, ideals, values consultation getting others to participate in planning, making decisions, and changes ingratiation getting in a good mood prior to making a request; being friendly, helpful, and using praise, flattery or humor personal appeals referring to friendship/loyalty when making a request exchange tactics making explicit or implied promises and trading favors coalition tactics getting others' to support your efforts to persuade someone pressure tactics demanding compliance by using intimidation or threats legitimating tactics basing a request on one's authority or right, organizational rules or policies