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1. Soft 1
2. Soft 2
3. Soft 3
4. Soft 4
5. Soft 5
6. Hard 1
7. Hard 2
8. Hard 3
9. Hard 4

getting in a good mood prior to making a request; being friendly, helpful, and using praise, flattery or humor

demanding compliance by using intimidation or threats

pressure tactics

personal appeals

exchange tactics

coalition tactics

basing a request on one's authority or right, organizational rules or policies

making explicit or implied promises and trading favors

using logic, reason or facts

rational persuasion

inspirational appeals

legitimating tactics

getting others to participate in planning, making decisions, and changes

build enthusiam by appealing to others' emotions, ideals, values

getting others' to support your efforts to persuade someone

ingratiation

referring to friendship/loyalty when making a request

consultation