Who is responsible for the front of house staff knowing about the menu?
A.
Head Chef
B.
The Food Service Team
C.
Bar Staff
D.
The Kitchen
2.
What is essential in order to ensure the customer receives a high quality dish?
A.
The correct change
B.
Effective communication between kitchen and food service team
C.
Good weather
D.
Head Chef is on a day off
3.
Who must be alerted when the customers food is ready to be served?
A.
Head chef
B.
Bar team leader
C.
General manager
D.
Service staff
4.
According to the video, what needs to be synchronised?
A.
Swimmers
B.
Team members
C.
Customer orders
D.
Deliveries
5.
Who has the responsibility to ensure the service staff are briefed on how the dish is constructed, the flavours and ingredients to ensure the customer is fully informed when placing their order, especially if they have an allergy or intolerance?
A.
The management
B.
The Kitchen
C.
The service staff
D.
The suppliers
6.
There are similarities between coaching in business and coaching in?
A.
Sports
B.
Dancing
C.
Knitting
D.
Shopping
7.
The behaviours of a sports coach are:
A.
Demanding and forceful
B.
Subtle and caring
C.
Loving and romantic
D.
Furious and demanding
8.
At work the key to successful relationships is:
A.
Independence
B.
Collaboration
C.
Continuity
D.
Confectionary
9.
Managers find it harder to coach as they are used to:
A.
Directing
B.
Discussing
C.
Digressing
D.
Disconnecting
10.
Coaches in business don’t need to be:
A.
Academics
B.
Astronauts
C.
Experts
D.
Enlightened
11.
Coaches focus on:
A.
Setting sales targets
B.
Dismissing ideas and thoughts
C.
Identifying targets and plan for performance improvements
D.
Develop themselves for promotion
12.
A good coach each have their:
A.
Own team
B.
Own agenda
C.
Own strengths and weaknesses
D.
Positives and negatives
13.
A good coach has some distinct qualities, out of the choices which are correct:
A.
Ambidextrous, adventurous, self-aware and prepares
B.
Self-aware, brings specific issues to attention, prepares, partners, knows strengths and weaknesses
C.
Bilingual, self-aware and knows strengths
D.
Multi-tasker, prepares and partners
14.
A good coach makes sure a session has a purpose, so this is doing what?
A.
Making excuses
B.
Making expectations clear
C.
Making themselves heard
D.
Stating the obvious
15.
In the video what was a red flag in terms of what a coach does?
A.
Bullfighting
B.
Dancing
C.
Planning
D.
Not willing to hear ideas, suggestions or thoughts
