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1. 
Which of the two sentences is more polite?
A.
Give me a beer.
B.
Could I have a beer?
2. 
Which of the two sentences is more polite?
A.
Caller, I’m afraid the line’s busy. Will you hold?
B.
Caller, I’m afraid the line’s busy. Hold, please.
3. 
Which of the two sentences isn´t polite?
A.
What do you want?
B.
What can I do for you?
4. 
Which of the two sentences is more polite?
A.
What’s your name?
B.
May I ask who is calling
5. 
Which of the two sentences is more polite?
A.
Could I borrow your pen?
B.
Let me have your pen?
6. 
Which of the two sentences isn´t polite?
A.
I’m sorry, Mr Browning’s busy. Can you come back later?
B.
I’m sorry, Mr Browning’s rather busy. Could you come back later?
7. 
Which of the two sentences isn´t polite?
A.
What did you say?
B.
Could you repeat that?
8. 
Which of the two sentences is more polite?
A.
May I see some identification?
B.
Who are you?