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1. 
As a host or hostess, you should arrange the meal______.
A.
In advance
B.
The day of the meal
C.
Prior to the meal
D.
No need to arrange the meal
2. 
Ensure you take a few___ before you begin in order to clear you head and steady your voice.
A.
Drinks
B.
Breaths
C.
Candies
D.
All of the above
3. 
“Let’s move on” is an example of transitions from one subject to another.
A.
True
B.
False
4. 
You oversee creating and delivering a presentation to a very large client in hopes that they will sign with your company. It is extremely important that this meeting goes well. How do you prepare?
A.
Use an old presentation that was created 5 years ago and wing it
B.
Don’t use a presentation, its better if you can sell it to them without one
C.
Create your presentation with ample time and do last minute touches so it is fresh in your mind the night before
D.
Create the presentation with input from you team, practice it many times so you are knowledgeable and prepared to answer any questions the client may have
5. 
How can you speak knowledgeably and factually?
A.
Avoid filler words
B.
Know the information and provide evidence or documents if needed
C.
Smile and provide jokes throughout your conversation
D.
Reduce your pace of speech
6. 
Briefly ____ yourself and don’t assume the person knows who you are or remembers you.
A.
Talk about
B.
Introduce
C.
Know
D.
All of the above
7. 
You have arrived at a lunch meeting and you are waiting to be seated; you are expecting a phone call from your wife to find out how her doctor’s appointment went. What do you do?
A.
When she phones, take the call and politely excuse yourself from the table
B.
Notify your boss while you were waiting that you are expecting an important phone call from your wife at some point that you must take
C.
Answer the phone when she calls and talk quickly to her while you are sitting at the table
D.
Put the phone call on speaker when she calls so everyone can hear the good/bad news
8. 
You are at a dinner meeting and the waiter sets the bill beside you, what do you do?
A.
Nothing, wait for your boss to ask for the bill to be passed down
B.
Take the bill and pay for the dinner
C.
Pick up the bill and pass it to your boss
D.
Excuse yourself to the washroom
9. 
Using short cuts and slangs is professional when sending an email.
A.
True
B.
False
10. 
You have received an email from a coworker that was sent accidentally by clicking ‘reply all.’ Do you reply to the email, or go talk to them face to face and let them know?
A.
Reply to them by email
B.
Go talk to them face to face and notify them of their mistake
11. 
What can you do to improve your tone of voice?
A.
Laugh
B.
Be emotional
C.
Smile
D.
All of the above
12. 
When and where should you greet your guest?
A.
Greet the guest as they arrive and wait in your car
B.
Do not greet your guest and wait for them in the lobby
C.
Greet the guests as they arrive, wait in the lobby and direct guest to the location.
D.
Arrive on time and greet the guest and wait from them in the lobby.
13. 
Taking your time will help ensure you eliminate filler words.
A.
True
B.
False
14. 
You have been exchanging emails with your boss regarding to a dinner meeting you will be having in two weeks. You remember that you need to send her the monthly financial report. Do you attach the report in your email response regarding the dinner or do you start a new email thread?
A.
Start a new email thread
B.
Attach the report to your email response regarding the dinner meeting
15. 
As a guest you should not make sure you RVSP promptly.
A.
True
B.
False