avoid neglecting the entire group-sends the wrong message about how to get attention
Obtrusive techniques-very obvious, draws attention that leader is dealing with an issue
avoid a power struggle-arguments are not productive
example: someone is hungry, so they eat the fix it
be proactive-send positive messages
be prepared-plan for disruptions
assess self-awareness-leaders should look at their own history
make it an agency process-should be part of the system
Unobtrusive or preventative techniques-define limits, establish routines, etc
internal process that pushes us to do something
all people have this, just not toward the same goals
offer corrective feedback-pass on communication
help and nurture the target of misbehaviors-protect the victim
be consistent and fair-people resent unfairness
Discernible techniques-noticeable but not obvious, leadership skills
focus on the behavior, not the person- do not make them think they are a bad person because of bad behavior
target underlying causes of bad behavior-find out why they are acting out
protect and maintain the dignity of the participant-keep things private
