A change in local conditions and government intervention are examples of
A.
avoidable business risk
B.
speculative business risk
C.
pure business risk
D.
unprofitable business risk
2.
Alta Wholesale charges Fracton less for its merchandise than it charges Garland for purchasing the same quantity of merchandise. Which government regulation of competition is Alta violating?
A.
Sherman Antitrust Act
B.
Robinson-Patman Act
C.
Clayton Act
D.
Celler-Kefauver Antimerger Act
3.
The costs of government regulation of business are paid for through
A.
tariffs.
B.
interest.
C.
prices.
D.
taxes.
4.
Knowing your own emotions, you are demonstrating
A.
self-control.
B.
self-awareness.
C.
social relationships.
D.
social restraint.
5.
Why is it important to avoid considering prejudice and bias when judging others?
A.
To improve negotiation
B.
To be fair and equitable
C.
To be persuasive
D.
To communicate effectively
6.
What can you do to keep from focusing more on your weaknesses?
A.
Ask others for critical feedback
B.
Identify one strength for every weakness
C.
Compare himself to others
D.
Develop a list of false generalizations
7.
The ability to demonstrate interest and enthusiasm often leads to greate
A.
personal achievement.
B.
emotional instability.
C.
personal integrity.
D.
individual recognition.
8.
When another employee offers to help you finish your job is demonstrating what?
A.
honesty.
B.
initiative.
C.
empathy.
D.
assertiveness.
9.
Which of the following is an essential element of responsible behavior:
A.
Compassion
B.
Decisiveness
C.
Hopefulness
D.
Positivity
10.
You listens to what others have to say and takes their opinion seriously, you are demonstrating
A.
generous.
B.
reliable.
C.
open-minded.
D.
empathetic.
11.
Incorrect item was shipped to the customer
A.
the company has unrealistic expectations about Porter's ability to perform his job.
B.
employees should tell their supervisors about all problems as soon as they occur.
C.
an employee's decisions and actions can negatively impact others.
D.
customers are likely to be very angry when employees make simple mistakes.
12.
You are able to rely on your boss to answer your questions and treat all of your coworkers fairly
A.
support
B.
trust
C.
like
D.
resemble
13.
What ethical dilemma are you facing when cheating on a test to keep straight A's?
A.
bad role models.
B.
desire to prove yourself.
C.
pressure from others.
D.
conflicting values.
14.
Whenever you ask a job-related question, your coworkers laugh at you. You can use self-control in this situation to help you with
A.
job enrichment
B.
interpersonal relationships
C.
operational changes.
D.
goal setting
15.
Associations with colors are cultural issues that are most important for
A.
travelers.
B.
ndividuals.
C.
families.
D.
businesses.
16.
It is important to your assertiveness for you to consider yourself to be a(n)
A.
inferior person
B.
worthwhile person
C.
superior person
D.
enviable person
17.
A person is most likely to experience frustration or health problems when the
A.
disagreement is not handled well.
B.
other person uses problem-solving techniques.
C.
other person does not use the yielding conflict response mode.
D.
conflict is about something tangible or concrete.
18.
If you and your teammates cooperate with each other and you feel like you're “all in this together,” you benefit from shared
A.
reflection.
B.
competition.
C.
innovation.
D.
accountability.
19.
What is a benefit of behaving ethically?
A.
Tense relationships with customers
B.
Better, easier decision-making
C.
Decreased organizational productivity
D.
Increased risk of legal trouble
20.
You decide to go to two more classes to see if you improve if not you will switch to a different course. You are showing adaptability by developing what kind of plan?
A.
objective
B.
contingency
C.
corrective
D.
learning
21.
You want be satisfied unless your accuracy rating is at least 92% or higher.
A.
Taking moderate risks
B.
Demonstrating leadership
C.
Not being satisfied with current performance
D.
Desiring feedback
22.
When persuading others to go along with a proposed change, you should
A.
reinforce your proposal with facts and statistics.
B.
tell them that there's a better way of doing things.
C.
explain how the change will benefit them.
D.
minimize the amount of information you give.
23.
Team leaders enlisting others in working toward a shared vision must remember that communication
A.
is not important in a team setting.
B.
is more important than collaboration.
C.
only involves conveying the vision to team members.
D.
involves being receptive to feedback.
24.
Which of the following is an advantage of practicing effective human relations skills at work:
A.
Decline in employee morale
B.
Increased employee loyalty
C.
Increased employee absenteeism
D.
Decreased customer loyalty and patronage
25.
You carefully listens at your classmate's opinion instead of starting an argument or insulting her, what ethical principle are you illustrating?
