1
The numerous messages and information that convey operational procedures, policies, and announcements to a wide variety of audiences.
2
Any two-way communication that has immediate feedback.
3
Primarily serves an internal function; it describes the company's purpose and key objectives to its team and owners.
4
Directed both internally and externally; it defines the company's purpose and values to employees (so they know how they are expected to behave) and customers (so they understand why they should work with or patronize the company).
5
The process of sending and receiving information by talk, gestures, or writing for some type of response or action.
6
The ability of a person to be believed.
7
The ability to focus closely on what another person is saying to summarize the true meaning of a message.
8
Communication that helps a person understand how well he or she has done something and how to improve.
9
The act of identifying with the feelings, thoughts, or attitudes of another person.
