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1. 
Watch the video and answer the question. Who is the Doctor who helped bridge approaches in industry quality processes to healthcare quality processes?
A.
Dr. Toyota
B.
Dr. David Satcher
C.
Dr. Don Berwick
D.
Carl Rogers
2. 
Watch the video and answer the question. To start an improvement effort, a problem and goal must be identified. What steps might help in your goal setting effort?
A.
Identify or define the problem and tell the boss.
B.
Identify or define the problem, measure the impact, analyze the process, improve the problem, and use control charts to assure improvements are sustained (DMAIC).
C.
Start progressive discipline because individuals are usually the problem.
D.
Go with my gut and do what I think.
3. 
Watch the video, read FAST, and answer the question. There are 4 basic tenets SMC targets for quality assurance - accessibility, effectiveness, efficiency, and satisfaction. Why might effectiveness be the sum of these?
A.
Like money, it is simply the most important factor.
B.
Carefully planned, population informed efforts with a reliable and competent staff team tend to yield a cumulatively better service in the case of Southside.
C.
It followed the word accessibility.
D.
Effect means results.
4. 
Watch the video and answer the question. Southside quality efforts often begin with sets of regulations or standards and guidelines. They should serve as checklists. How can they be used as checklists?
A.
They can only serve as necessary reading.
B.
They are just resources for staff training.
C.
Checkboxes can be added for acknowledging evidence of compliance, audits, training, policy documents, and time oriented tracking.
D.
They remind us to look for costly trainings.
5. 
The Triple Aim, set for 2020, includes what 3 targets?
A.
Improved health outcomes
B.
Improved patient satisfaction
C.
Lower costs for both the agency and the patient
D.
All of the above
6. 
Southside ascribes to the Plan Do Study Act (PDSA) improvement model for most improvement efforts. We use Root-Cause Analyses prior to PDSA. Why?
A.
To identify causes to possibly be studied
B.
To find out what direct service staff think
C.
To determine if agency processes occur as written or expected
D.
All of the above
7. 
Southside offers primary, specialty, dental, eye, Ryan White, and behavioral health services as well as Housing Opportunities for People With Aids (HOPWA). How might these offerings be integrated?
A.
The services can schedule and refer for and to each other within our scheduling system or manually.
B.
Except for HOPWA, medical records are accessible for service insight when care is shared.
C.
If behavioral needs are found during a health visit, up to 4 sessions can be done by an LCSW in the primary setting and referred to traditional behavrioral health at Southside Behavioral Lifestyle Enrichment Center (SBLEC) for Integrated Care services (shared care).
D.
All of the above
8. 
Southside Behavioral Lifestyle Enrichment Center (SBLEC) is largely state funded yet still under the overarchng parental guise of the FQHC (Federally Qualified Health Center) which is largely Federally funded. What external oversights might apply to the behavioral services?
A.
State Administrative Services Organization (ASO) authorizations for services, Lighthouse clearances prior to opioid maintenance services, and operational licence reviews
B.
Drug. Enforcement Administration (DEA) rules and reviews, including online Prescription Drug Monitoring Program (PDMP) and accreditation processes through both The Joint Commission (TJC) and the Commission for the Accreditation of Rehabilitation Facilities (CARF)
C.
Only answer 1
D.
Answers 1 and 2
9. 
SBLEC must abide by Provider Manuals and Regulations for both the Department of Behavioral Health and Developmental Disabilities (DBHDD) and the Department of Community Health (DCH). How can you access these manuals?
A.
Online at both websites
B.
Links received through email during or after SMC orientation
C.
By saving the sites as bookmarks in my favorite web browser
D.
All of the above
10. 
As an FQHC, SMC is guided by Health Resources and Services Administration (HRSA), Federal Torte Claims Act (FTCA), the Centers for Medicare and Medicaid Services (CMS), the DEA, and quality accreditation and recognition bodies such as The Joint Commission (TJC) and the National Committee for Quality Assurance (NCQA). What are some ideal ways to become intricately familiar with their requirements?
A.
Participate in review events including lots of reading with simultaneous alignment of evidence/proof documents
B.
Shadow/study under subject matter experts and apply the learning to real life
C.
Train someone else
D.
All of the above