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1. 
Which button would you press to access CHAMPS?
A.
B.
C.
D.
2. 
Which screen would you navigate to if you needed to change a member's PCP?
A.
Eligibility/PCP History
B.
Member Management
C.
Demographics
D.
Care Team/ Auth Rep
3. 
How often is a member able to change his/her PCP?
A.
Once per day
B.
Once per week
C.
Once per month
D.
As often as they would like
4. 
Which screen would you navigate to if you need to search for a bill from a doctor's office?
A.
Historical Claims
B.
Professional Claims
C.
Professional Summary
D.
Institutional Claims
5. 
Which screen would you navigate to if you need to search for a bill from a hospital?
A.
Historical Claims
B.
Professional Claims
C.
Institutional Claims
D.
Institutional Summary
6. 
Which screen would you navigate to if you need to determine who a member's Health Advocate is?
A.
Care Team/Auth Rep
B.
Demographics
C.
Member Management
D.
Authorizations
7. 
What does the H alert stand for?
A.
HRA
B.
Welcome Call
C.
HEDIS
D.
Continuity of Care
8. 
What does the E alert stand for?
A.
Disease Management
B.
Care Coordination/Care Management
C.
Maternity
D.
Health Risk Assessment
9. 
What does the W alert stand for?
A.
Welcome Call
B.
Coordination of Benefits
C.
HRA
D.
Care Coordination/Care Management
10. 
What can be sent to members using the "Order Docs" button? (check all that apply)
A.
New ID Card
B.
Provider Directory
C.
Member Handbook
D.
Change of Address Form
E.
MeridianRx Card
F.
HIPAA Authorization Form
11. 
In which screen is a member's contact information (i.e. address, phone number, etc.) housed?
A.
Member Management
B.
Contact Log
C.
Authorizations
D.
Demographics
12. 
Which topics are documented in the Yellow Phone? (check all that apply)
A.
Disenrollment (during outreach only)
B.
HEDIS
C.
Transfers
D.
Welcome Call
E.
CHAMPS Verification
F.
Redetermination
13. 
Locate Dr. Arun Gupta in MCS (Provider ID: 357). Is this provider In-network with Meridian?
A.
Yes
B.
No
C.
Not enough information to tell
14. 
What does the Q Alert stand for?
A.
Welcome Call
B.
Care Coordination/Care Management
C.
Continuity of Care
D.
HRA Required
15. 
Which type of claim will generally have a lower charge amount?
A.
Professional Claim
B.
Institutional Claim
16. 
What are the primary pieces of verification? (check all that apply)
A.
Member ID Number
B.
First and Last Name
C.
Date of Birth
D.
Full Street Address
E.
Last four of SSN
F.
Phone Number
17. 
Which screen would you navigate to if you need details on other insurance a member has?
A.
Eligibility/PCP History
B.
Third Party Liability
C.
Member Management
D.
Request History
18. 
Which screen would you navigate to if you need to check the status of an authorization submitted by a provider?
A.
Member Management
B.
Authorizations
C.
Request History
D.
HRA
19. 
When you need to document on an account in MCS, which screen will you navigate to?
A.
Demographics
B.
Contact Log
C.
Member Management
D.
HRA
20. 
What are the secondary pieces of verification?
A.
Member ID Number
B.
First and Last Name
C.
Address
D.
Phone Number
E.
Date of Birth
F.
Last four of SSN