ACKNOWLEDGE
ASSURANCE
GREETING
FRIENDLY
POSITIVE
RECORDED
OPENING
ENGAGED
SECONDS
CARING
LISTEN
ANSWER
SMILE
LINE
FIVE
I
U
S
A
P
L
A
S
F
I
V
E
E
V
N
U
U
J
O
D
A
D
U
I
B
Z
T
M
G
R
E
E
T
I
N
G
E
F
X
A
S
S
U
E
A
U
Q
Y
H
U
Y
G
P
N
A
R
Y
F
U
T
A
Q
A
N
D
M
E
E
P
U
Y
I
T
K
E
A
W
E
E
J
U
E
S
I
G
A
Y
I
A
N
D
I
I
C
U
N
I
U
G
O
U
W
D
T
L
O
Q
E
N
R
U
I
O
U
P
A
E
J
F
C
E
M
S
A
I
P
D
E
N
U
E
R
G
U
E
R
A
E
L
R
H
X
P
O
M
F
H
D
E
N
D
C
I
R
D
I
W
C
U
E
O
O
D
Z
W
I
E
T
N
E
I
V
O
E
O
O
O
O
S
U
O
O
D
R
P
A
N
N
D
I
A
L
N
E
U
E
I
U
W
O
E
U
R
D
G
I
E
Z
O
U
K
H
I
W
T
R
J
T
F
U
L
Q
I
U
L
P
X
K
C
I
Y
X
I
I
J
E
S
Y
I
U
Z
F
I
L
F
X
A
U
T
A
V
Q
C
S
R
P
O
U
G
E
M
Q
A
T
Z
H
R
X
E
O
A
I
J
U
O
S
N
I
S
I
X
W
N
H
E
U
B
O
Y
G
S
A
Z
I
X
I
S
E
C
O
N
D
S
U
M
L
U
M
V
U
L
L
Z
O
N
I
S
O
U
G
Y
U
A
U
